Australia Training Certificate III, Certificate IV and Diploma Courses in Australia

Course details

Find out more about CHC52015 Diploma of Community Services (Case Management)

About the course:

We are a Nationally Recognised Registered Training Organisation (RTO No. 41198).
18 Months course. The skills and knowledge gained from this course will enable you to work in a range of positions in the community that enrich the lives of clients. This may range from offering assistance, counselling, case management and advocating for clients with complex needs in order to help them maintain a dignified lifestyle.

National Qualification Code:CHC52015
Course Duration: 18 Months
Delivery Arrangement: Face to Face Delivery

  • Certified and expert teachers
  • Extensive doumentation provided
  • Money back guarantee
  • Become a student in only 2 steps

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

Note that the Statutory & forensic child, youth & family welfare specialisation must be achieved in order to meet the minimum education requirements for child protection and youth justice practice in Victoria. In addition, to meet the minimum education requirements for entry into child protection practice in Victoria, diploma qualifications must be approved by the Australian Community Workers Association (ACWA)

To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.

You’ll learn to:

Communicate effectively and advocate on behalf of clients
Employ counselling techniques
Work one-on-one and in groups
Apply all aspects of case management, including complex assessment and referral
Implement community development strategies
Understand the impacts of sociological factors on clients


This Diploma is nationally recognised under the Australian Qualification Framework (AQF).

Course Structure

Total number of units = 16
• 8 core units
• 8 elective units, consisting of:
• at least 6 units from the electives listed below
• up to 2 units from the electives listed below, any endorsed Training Packages or accredited courses – these units must be relevant to the work outcome
Any combination of electives that meets the rules above can be selected for the award of the Diploma of Community Services. Where appropriate, electives may be packaged to provide a qualification with a specialisation.

Packaging for each specialisation:
• at least 4 Group A electives must be selected for award of the Diploma of Community Services (Case Management)
• at least 3 Group B electives must be selected for award of the Diploma of Community Services (Social Housing)
• all Group C electives must be selected for award of the Diploma of Community Services (Statutory & forensic child, youth & family welfare)

All electives chosen must contribute to a valid, industry-supported vocational outcome.

Core units
CHCCCS007 Develop and implement service programs
CHCCOM003 Develop workplace communication strategies
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
CHCDIV003 Manage and promote diversity
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS004 Manage work health and safety

Elective units

Group A electives – CASE MANAGEMENT specialisation
CHCCCS004 Assess co-existing needs
CHCCSM004 Coordinate complex case requirements
CHCCSM005 Develop, facilitate and review all aspects of case management
CHCCSM006 Provide case management supervision
CHCCSM007 Undertake case management in a child protection framework

Group B electives – SOCIAL HOUSING specialisation
CHCADV004 Represent organisation in court or tribunal
CHCSOH002 Manage and maintain tenancy agreements and services
CHCSOH008 Manage head lease
CHCSOH009 Develop quality systems in line with registration standards
CHCSOH011 Develop social housing enterprise opportunities
CHCSOH012 Acquire properties by purchase or transfer
CPPDSM5005A Contribute to a detailed property feasibility study
CPPDSM5013A Develop a tenancy mix strategy
CPPDSM5022A Implement asset management plan
CPPDSM5026A Manage a consultant property project team
CPPDSM5034A Monitor performance of property or facility portfolio
CPPDSM6007A Develop lifecycle asset management plan

Group C electives – STATUTORY & FORENSIC CHILD, YOUTH & FAMILY WELFARE specialisation
CHCCCS004 Assess co-existing needs
CHCCSL001 Establish and confirm the counselling relationship
CHCCSM005 Develop, facilitate and review all aspects of case management
CHCCDE011 Implement community development strategies
CHCDEV001 Confirm client developmental status
CHCMHS013 Implement trauma informed care
CHCPRT001 Identify and respond to children and young people at risk
CHCPRT003 Work collaboratively to maintain an environment safe for children and young people

Other electives
CHCADV002 Provide advocacy and representation services
CHCADV003 Represent clients in court
CHCADV005 Provide systems advocacy services
CHCAGE001 Facilitate the empowerment of older people
CHCAOD004 Assess needs of client with alcohol and other drugs issues
CHCAOD005 Provide alcohol and other drug withdrawal services
CHCAOD007 Develop strategies for alcohol and other drugs relapse prevention and management
CHCAOD008 Provide advanced interventions to meet the needs of clients with alcohol and other drugs issues
CHCAOD009 Develop and review individual alcohol and other drugs treatment plans
CHCCCS003 Increase the safety of individuals at risk of suicide
CHCCCS009 Facilitate responsible behaviour
CHCCCS019 Recognise and respond to crisis situations
CHCCCS024 Support individuals with autism spectrum disorder
CHCCDE007 Develop and provide community projects
CHCCDE008 Support community action
CHCCDE009 Develop and Support community leadership
CHCCDE010 Develop and lead community engagement strategies to enhance participation
CHCCDE012 Work within organisation and government structures to enable community development outcomes
CHCCDE015 Develop and implement a community renewal plan
CHCCOM004 Present information to stakeholder groups
CHCCSL002 Apply specialist interpersonal and counselling interview skills
CHCCSL003 Facilitate the counselling relationship and process
CHCCSL007 Support counselling clients in decision-making processes
CHCDEV003 Analyse client information for service planning and delivery
CHCDFV006 Counsel clients affected by domestic and family violence
CHCDFV007 Work with users of violence to effect change
CHCDIS005 Develop and provide person-centered service responses
CHCDIS006 Develop and promote positive person-centered behaviour supports
CHCDIS008 Facilitate community participation and social inclusion
CHCDIS010 Provide person-centered services to people with disability with complex needs
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCEDU002 Plan health promotion and community intervention
CHCEDU003 Provide sexual and reproductive health information to clients
CHCEDU004 Develop, implement and review sexual and reproductive health education programs
CHCEDU009 Provide parenting, health and well-being education
CHCFAM001 Operate in a family law environment
CHCFAM003 Support people to improve relationships
CHCFAM004 Facilitate changeovers
CHCFAM005 Facilitate and monitor contact
CHCFAM006 Assist families to self-manage contact
CHCGRP002 Plan and conduct group activities
CHCINM001 Meet statutory and organisation information requirements
CHCLLN001 Respond to client language, literacy and numeracy needs
CHCMGT001 Develop, implement and review quality framework
CHCMGT002 Manage partnership agreements with service providers
CHCMGT003 Lead the work team
CHCMGT004 Secure and manage funding
CHCMGT006 Coordinate client directed services
CHCMHS001 Work with people with mental health issues
CHCMHS002 Establish a self-directed recovery relationship
CHCMHS003 Provide recovery oriented mental health services
CHCMHS004 Work collaboratively with the care network and other services
CHCMHS005 Provide services to people with with co-existing mental health and alcohol and other drugs issues
CHCMHS006 Facilitate the recovery process with the person, family and carers
CHCMHS008 Promote and facilitate self advocacy
CHCMHS011 Assess and promote social, emotional and physical wellbeing
CHCPOL002 Develop and implement policy
CHCPOL003 Research and apply evidence to practice
CHCPRP001 Develop and maintain networks and collaborative partnerships
CHCPRP003 Reflect on and improve own professional practice
CHCPRP004 Promote and represent the service
CHCPRP005 Engage with health professionals and the health system
CHCPRT002 Support the rights and safety of children and young people
CHCPRT008 Provide supervision in a secure system
CHCSET001 Work with forced migrants
CHCSET002 Undertake bicultural work with forced migrants in Australia
CHCSOH001 Work with people experiencing or at risk of homelessness
CHCYTH001 Engage respectfully with young people
CHCYTH004 Respond to critical situations
CHCYTH005 Develop and implement procedures to enable young people to address their needs
CHCYTH010 Provide services for young people appropriate to their needs and circumstances
CHCYTH012 Manage service response to young people in crisis
HLTAID006 Provide advanced first aid
BSBATSIW515 Secure funding
BSBFIM501 Manage budgets and financial plans
BSBHRM506 Manage recruitment selection and induction processes
BSBHRM513 Manage workforce planning
BSBINN601 Lead and manage organisational change
BSBMGT404 Lead and facilitate off-site staff
BSBMGT502 Manage people performance
BSBMGT516 Facilitate continuous improvement
BSBMGT605 Provide leadership across the organisation
BSBPMG511 Manage project scope
BSBPMG512 Manage project time
BSBPMG513 Manage project quality
BSBPMG514 Manage project cost
BSBPMG515 Manage project human resources
BSBPMG516 Manage project information and communication
BSBPMG519 Manage project stakeholder engagement
BSBPMG522 Undertake project work
BSBPUB504 Develop and implement crisis management plans
BSBRSK501 Manage risk
BSBWOR403 Manage stress in the workplace
BSBWOR502 Lead and manage team effectiveness
CPPSEC3013A Control person using empty hand techniques
PSPGOV506A Support workplace coaching and mentoring
TAEDEL502A Provide advanced facilitation practice

Qualification Mapping Information

No equivalent qualification.


Companion volumes are available from the CS&HISC website -

Cancellation Policy

There is no refund for students who do not turn up, on the booking date. Changes to class timings are allowed but with 48 hours notice prior to class commencement.

Student requirements:

Must be over 18 years of age
Available during hours 9am – 3pm
Appropriate level of literacy and numeracy skills
Basic computer skills, including internet and email
Working with Children Check (must be obtained prior to work placement)

Course Delivery:

This course is delivered face to face in our Blacktown premises, This face to face course is just one day us for more information on course starting times.
Please contact us to enrol and get started immediately.

Course Content:

We have various of course practices and lectures. Please see above for details of the course offered.

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